All items must be returned with no damage to the item or packaging. All items must be returned unworn, unwashed, unused and in its original condition with all tags intact.
Returns and exchanges must be returned within 7 business days of receiving your order. The cost of the exchange is at your expense. If you would like an item exchanged please include a reply paid satchel to ensure a quick turnaround.
21 Peninsular Drive
Surfers Paradise QLD 4217
We recommend that you use registered post or a trackable courier when returning an item as we cannot accept responsibility for items lost in transit to us.
Upon receipt of the merchandise, we will refund you the purchase price of the item/s, less any shipping costs incurred when the goods were purchased.
No exchanges or refunds on sale items.
We do not offer any refunds, except if there is a fault with the garment.
Any faulty items must be claimed within 7 days of delivery, so please check your order thoroughly on arrival.
A flat rate of $10.00 applies for standard shipping within Australia for orders under $150.00 & $15.00 for Express Shipping.
All orders are dispatched within 24 hours of placing your order to us.
We use Sendle standard delivery with signature required when possible if not we utillise the services of Australia Post
Delivery is estimated to be between 3-7 business days.
You can track your order with a tracking number that will be emailed to you once items have been dispatched.
All shipping is at the customers risk.
Once items have been lodged for delivery, we do not hold responsibility for lost parcels or packages damaged in transit. Please contact Sendle or Australia Post and advise them that your order has not arrived.
You will need to quote your tracking number that was sent in your shipping confirmation e-mail. If the carrier is unable to locate your item, please contact us at email@example.com and we will lodge an enquiry for you.
Standard orders placed Monday through Friday (excluding Public Holidays) will be processed and shipped within three business days, unless the orders are on 'pre-order' status. Please allow 5-7 business days to receive your order with standard shipping. If you live in a regional area, please allow a few extra days for delivery.
Express Post orders will typically ship the next business day. Orders placed Friday-Sunday will ship out Monday, and will be received within 1-2 business days from the date of the parcel being shipped. If you require your Express Post order to be shipped the same day as you placed the order, email us at firstname.lastname@example.org and we will do our best to get your order despatched same day.
KAAFTAN will re-deliver, replace or refund any parcel that is incorrectly labelled by us. We do not take responsibility for delivery addresses that are incorrectly provided or insufficient.
PLEASE FOLLOW ALL CARING FOR YOUR KAFTAN TIPS https://www.kaaftan.com.au/pages/caring-for-your-kaftan