Refund policy

KAAFTAN does not accept returns for any item for change of mind. 
Please refer to our size guide before ordering or get in touch with any questions before purchasing.

Consumers are not entitled to a repair, replacement or refund under the consumer guarantees if:

• they got what they asked for but simply changed their mind, found the product cheaper somewhere else, or decided they didn't like the purchase or had no use for it.

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Non-returnable items: 
- Gift cards
- Swimwear
- Shoes

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return & have the item/s shipped back to us.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kaaftan@hotmail.com.
Please note that returns will need to be sent to the following address:
2/53 Coach Rd West, Morayfield QLD 4506

Items sent back to us without first requesting a return will not be accepted. 
You can always contact us for any return question at kaaftan@hotmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Incorrect Size & Fit

We want you to feel confident and beautiful in your KAAFTAN pieces. We understand that sometimes the fit isn't quite right.

Full Priced Items: If you have ordered the wrong size, we offer a store credit (valid for 12 months) so you can choose a different size or style.

Conditions: The item must be returned in its original condition; unworn, unwashed, all tags attached, and free from any scents, makeup or tan marks.

Return Period: You must lodge your return request and post the item back to us within 14 days of receiving your item.

Shipping: Return shipping costs for incorrect size/fit are the responsibility of the customer. We recommend using trackable services as KAAFTAN is not responsible for items lost in transit.

Sale Items: Please choose carefully, as we do not offer returns or exchanges for incorrect sizing on 'Final Sale' discounted items.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refunds are only on faulty items.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)
Sale items are final and cannot be returned for change of mind or incorrect size. However if a sale item is faulty, you are entitled to a remedy under Australian Consumer Law. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kaaftan@hotmail.com and send your item to: Kaaftan, 2/53 Coach Road West, Morayfield QLD 4506
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:
KAAFTAN
Attention Charmyne Salamon
2/53 Coach Road West
Morayfield QLD 4506

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.